Terms of Service
Last updated: July 20, 2026.
These terms govern a merchant's ("you," "merchant") use of Fillsy ("we," "us," "Fillsy") — a slot-recovery service for Square Appointments merchants. By connecting your Square account, you agree to these terms.
What we do
When one of your appointments cancels, we try to fill it — first by offering the customer who cancelled the same week's other open slots at full price, then by offering your existing clients a chance to move an upcoming booking earlier at full price, and finally by offering the slot at an escalating discount as it approaches, bounded by the floor and ceiling you control. The first person to claim it is rebooked automatically on your Square calendar.
Fees
Our current fee is 10% of the final sale price (after any discount), capped at $25 per filled slot — charged once per recovery chain, on net-new revenue only, when it closes. Because the fee is a percentage of what the customer actually pays after the discount, not the original list price, a shallower discount always means a larger fee for us — we're never incentivized to push you toward a deeper markdown than necessary. This fee is calculated on the final sale price alone. The rate and cap above are current terms, not a locked-in commitment — see Changes to these terms below for how we update them and notify you before a change takes effect:
- We never take a percentage of a tip. Every payment link we generate supports tipping by default, and 100% of any tip goes to your business/staff.
- We never take a percentage of tax.
- A move-up (a client moving their own upcoming booking earlier) is never fee-bearing — it relocates a sale you already had, it doesn't create one.
- A cancellation intercept (the same customer re-booking their own cancelled slot) is never fee-bearing, for the same reason.
You only ever pay for a chair we actually filled. There is no monthly fee, no setup fee, and no contract term — see Termination below.
Trial
New merchants currently get the first $500 of recovered revenue free, or 30 days, whichever comes first. These figures are current terms, not a locked-in commitment — see Changes to these terms below.
Refunds, cancellations, and no-shows
Discounted slots booked through Fillsy are final sale. If a client cancels a recovered booking they paid for, no refund is issued — the same way a last-minute discounted fare or a flash-sale ticket typically works. This is what makes the discount a genuine incentive to claim fast, not a reservation with no consequence to backing out of. If a recovered booking is cancelled with enough notice left before the slot, the SLOT itself goes back through the same recovery process as any other cancellation — but the original payment stands.
If you choose to refund a payment collected through Fillsy anyway (at your own discretion, through your own Square Dashboard — Fillsy doesn't do this for you), our fee on that transaction is automatically reversed in the same proportion as the refund — never both charged and kept on a refunded sale.
No-shows on a recovered booking are yours to keep. Every slot we fill is prepaid — if the client doesn't show, you've still been paid for the appointment, and our fee doesn't change either way.
No guarantee of results
Fillsy is a tool, not a guarantee. We do not promise a specific fill rate, a specific dollar amount recovered, or that any particular slot will be filled. The Revenue Opportunity Report and any projections we show you are estimates based on your own booking history, not commitments.
Your responsibilities
You're responsible for the accuracy of your Square catalog, pricing, and booking policies, and for configuring the guardrails available to you (discount floor/ceiling, volume caps, eligible services, pause) to match how you want your business represented. You're responsible for maintaining your own compliance obligations as a merchant independent of this service.
Termination
Either party may terminate at any time. You can disconnect Fillsy from your Square Dashboard whenever you like — there is no minimum term and no cancellation fee. On disconnect, we stop sending offers and cancel anything scheduled immediately; see our Privacy Policy for what we retain afterward and for how long.
Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECT WILL BE CORRECTED. See "No guarantee of results" above for what this means specifically for the revenue and fill-rate figures we show you.
Third-party services
The Service depends on Square, our SMS delivery provider, and other services we don't own or control. We're not responsible for their outages, errors, policy changes, or acts or omissions — including a missed cancellation, a failed booking, or an SMS that doesn't send or arrives late — even where those affect your use of the Service.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE FEES YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM AROSE, OR (II) CAD $100. Some jurisdictions don't allow certain limitations on liability, so some of the above may not apply to you.
Indemnification
You agree to indemnify and hold us harmless from any claim, damage, liability, or expense (including reasonable legal fees) arising from: your use of the Service; the accuracy of your Square catalog, pricing, or booking data; your compliance obligations as a merchant, including obtaining and maintaining any consent required to message your clients; or your violation of these terms or of any law.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles.
Changes to these terms
If these terms change materially — including the fee rate, fee cap, or trial amounts above — we'll update the date above and notify merchants directly before the change takes effect.
Contact
Questions about these terms: hello@fillsyapp.com.